Effective date: 5 January 2016.
The Privacy Act defines personal information as information about an identifiable individual.
Collection of your personal information
We collect personal information from you for the purpose of fulfilling your purchase order, dealing with enquiries, offering you products that may be of interest to you and to perform market research.
Where reasonable and practicable to do so, we will collect your personal information directly from you (for example, when you place an order or in response to your queries). We also collect cookies from your computer, which assists us in customising your experience on our website. We may also collect other information about you, or your use of our goods or services as described in any applicable terms and conditions or collection statements.
The type of personal information that we collect includes your full name, address and URL.
If you decide not to provide us with certain types of information we may be prevented from providing you with some of our services.
You may choose to remain anonymous by not providing your personal information to us. In such circumstances, we may not be able to provide our services to you.
Purposes for storage, use and disclosure of your personal information
We will hold, use and disclose personal information about you only for the primary purpose for which we have collected it and related purposes including:
• facilitating your purchase order;
• responding to your enquiries; and
• providing you with information about other products or services that may interest.
We may disclose your personal information to third parties, including our service providers such as delivery companies, IT service providers, payment system operators and our related companies. Some of our service providers provide services to us from overseas locations and we may in order to receive those services occasionally transfer personal information overseas, predominantly to the Asia Pacific Region.
Accessing and correcting your personal information
We take reasonable steps to make sure that the personal information which we collect, use or disclose is accurate, complete and up-to-date.
If you wish to access, update, or correct your personal information which we hold, please contact our Privacy Officer: firstname.lastname@example.org or Private bag 93204 Parnell, Auckland 1151, New Zealand. We will take reasonable steps to comply with such requests and may charge a reasonable fee for retrieving your personal information and providing you with a copy of it. We may refuse to provide you with certain information where permitted or required by law.
Holding and securing your personal information
We take reasonable steps to both protect your personal information and to destroy or de-identify it when it is no longer required, including through a range of physical and electronic security measures.
We implement procedures to prevent the unauthorised disclosure of personal information provided to third parties where it is reasonable to do so. We also use a range of security measure to protect the personal information that we hold, including by encrypting data transmitted between us and your browser. However, except to the extent liability cannot legally be excluded, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
Procedure for complaints
Our contact details
If you would like to find out more about our management of personal information or our approach to privacy, please contact our Privacy Officer: